#Make a phone call from skype for business upgrade#
If users already have a Microsoft Calling Plan with a phone number, the only required change is to assign the user TeamsOnly mode in TeamsUpgradePolicy. Unless you previously disabled the Teams license, no action should be necessary. By default, when you assign a Microsoft 365 or Office 365 license, Teams is enabled. Make sure users have been assigned a Teams license. This scenario is the simplest upgrade scenario involving voice. From Skype for Business Online with Microsoft Calling Plans
For more information, see Phone System Direct Routing and Calling Plans. This article provides a high-level overview only. You must coordinate the move with either A) the port of that user’s phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. To migrate this user to Teams, you must move the user’s on-premises Skype for Business account to the cloud. To migrate this user to Teams, you must move the user’s on-premises Skype for Business account to the cloud, and coordinate that move with migration of the user to Direct Routing.Ī user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. To ensure the TeamsOnly user has PSTN functionality, you must coordinate the user’s upgrade to Teams with the user's migration to Direct Routing.Ī user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. Upon upgrade, this user will continue to have a Microsoft Calling plan.Ī user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. There are four possible calling scenarios when moving to TeamsOnly mode:Ī user in Skype for Business Online, with a Microsoft Calling Plan. For a general overview of Microsoft Teams cloud voice features, and help deciding which Microsoft voice solution is right for your organization, see Plan your Teams voice solution.Any call forwarding, team-call group, and delegation settings from Skype for Business are not migrated and will need to be re-recreated for Teams.Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode.
Using Phone System with Skype for Business is only supported when the user's account is assigned a Teams upgrade policy with an SfB mode.Using Phone System with Teams is only supported when the user's account is assigned a Teams upgrade policy with Teams Only mode.